1. How can I contact you?
You can contact us by sending an email to pupvaulthelp@outlook.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.
3. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your order, you can request a return within 30 days of receiving the item by contacting pupvaulthelp@outlook.com. Please make sure the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
4. How do I initiate a return?
To initiate a return, please contact us at pupvaulthelp@outlook.com with your order details. We will provide you with further instructions on how to proceed with the return process.
5. Can I get a refund on my order?
Yes, if your return is approved, you will be eligible for a refund. Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be processed back to your original payment method within 10 business days.
6. Are there any items that cannot be returned?
Yes, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable.
7. Can I exchange an item?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return for the unwanted item and place a separate order for the desired item.
8. What if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.
9. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international shipping may have additional fees and longer delivery times. You can check the availability and shipping options for your country during the checkout process.
10. How long does it take to receive my order?
The delivery time for your order depends on various factors, including the shipping method selected and the destination country. Generally, orders are processed and shipped within 1-3 business days. Once shipped, the estimated delivery time can range from 5-8 business days. Please note that international orders may experience longer transit times due to customs clearance.